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At Radio Control Models, we understand that precision matters – whether you’re building your perfect scale model collection or ensuring every detail of your purchase meets your expectations. If you’re not completely satisfied with your order of HO scale trains, diecast vehicles, or model kits, our straightforward returns process will make things right.

Our Return Policy

We accept returns of most items within 15 days of delivery. To be eligible for return:

  • Item must be unused, in original packaging with all tags and accessories
  • Original proof of purchase (order number or receipt) must be provided
  • Certain fragile collectibles may require special handling (see exceptions below)

Non-Returnable Items

Due to the specialized nature of these collectibles, the following cannot be returned:

  • Clearance items (marked as such in our Clearance section)
  • Opened model kits (Tamiya or other brands where seals are broken)
  • Custom-ordered O Scale Structures & Loads
  • Personalized or modified items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of delivery at [email protected] with your request
  2. Provide your order details (use the template below for quick processing)
  3. Wait for authorization – we’ll respond within 2 business hours with return instructions
  4. Ship your return using the provided shipping label (original shipping fees are non-refundable)
  5. Receive your refund or exchange once we process your return

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Radio Control Models Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item Details:
Product Name: [Product Name]
SKU/Item Number: [If Available]
Reason for Return: [Please specify]

For exchanges, please indicate your preferred replacement item.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • Exchange Shipping: We’ll cover standard shipping costs for replacement items

Damaged or Defective Items

If your Lionel rolling stock, MTH O Premier locomotive, or other item arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund without requiring return of the damaged item in most cases
  3. For large items like O gauge track systems, special arrangements may be made

International Returns

For collectors outside the United States:

  • Return shipping costs are the responsibility of the customer
  • We recommend using a trackable shipping service
  • Customs fees and import duties are non-refundable
  • Processing may take additional 3-5 business days

Need Help With Your Return?

Our team of fellow enthusiasts is ready to assist with any questions about returning your scale models or train sets.

Contact us at [email protected] or by mail at:
Radio Control Models
6451 West Bell Road, Glendale, US 85308

We typically respond within 2 business hours – because we know you’d rather be building your collection than waiting on hold.