At Radio Control Models, we’re passionate about delivering your scale models and collectibles with the same precision you put into building your collection. Whether you’re adding to your HO scale train layout or expanding your diecast vehicle collection, we’ve designed our shipping and returns process to meet your needs as an enthusiast.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to collectors worldwide (excluding some Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Includes basic tracking

For international collectors, please note that customs fees and import duties are the responsibility of the recipient and are not included in our shipping costs.

Returns & Exchanges

We stand behind the quality of our scale models, train sets, and collectibles. If your item doesn’t meet your expectations, here’s how our returns process works:

Eligibility Requirements

  • Returns must be initiated within 15 days of delivery
  • Items must be unused and in original packaging with all tags and accessories
  • Original proof of purchase (order number or receipt) must be provided

Non-Returnable Items

Due to the specialized nature of these collectibles, we cannot accept returns for:

  • Clearance items (marked as such in our Clearance section)
  • Opened model kits (Tamiya or other brands where seals are broken)
  • Custom-ordered O Scale Structures & Loads
  • Personalized or modified items

How to Return an Item

  1. Contact us within 15 days of delivery at [email protected] with your return request
  2. Provide your order details using the template below for quick processing
  3. Wait for authorization – we’ll respond within 2 business hours with return instructions
  4. Ship your return using the provided shipping label (original shipping fees are non-refundable)
  5. Receive your refund or exchange once we process your return

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Radio Control Models Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item Details:
Product Name: [Product Name]
SKU/Item Number: [If Available]
Reason for Return: [Please specify]

For exchanges, please indicate your preferred replacement item.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • Exchange Shipping: We’ll cover standard shipping costs for replacement items

Damaged or Defective Items

If your Lionel rolling stock, MTH O Premier locomotive, or other item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund without requiring return of the damaged item in most cases
  • For large items like O gauge track systems, special arrangements may be made

International Returns

For collectors outside the United States:

  • Return shipping costs are the responsibility of the customer
  • We recommend using a trackable shipping service
  • Customs fees and import duties are non-refundable
  • Processing may take additional 3-5 business days

Need Help With Your Return?

Our team of fellow enthusiasts is ready to assist with any questions about returning your scale models or train sets. Contact us at [email protected] or by mail at:

Radio Control Models
6451 West Bell Road
Glendale, US 85308

We typically respond within 2 business hours – because we know you’d rather be building your collection than waiting on hold.

Last Updated: [Insert Date]