Last Updated: [Insert Date]

Welcome to Radio Control Models

Thank you for visiting rcmodeltoysus.com, the premier online destination for scale model enthusiasts. These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site or making a purchase, you agree to these terms.

1. Our Products and Services

1.1 Product Offerings

Radio Control Models specializes in high-quality scale models and collectibles including:

  • HO, N, and O Scale Trains and Accessories
  • Diecast Aircraft and Vehicle Models
  • Military Vehicles and Equipment
  • Model Kits from Premium Brands
  • Collectible Diecast Models

1.2 Product Descriptions

We strive for accuracy in product descriptions, specifications, and images. However, slight variations may occur in scale models due to manufacturer updates. If you receive a product that substantially differs from its description, please contact us immediately.

1.3 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2. User Obligations

2.1 Account Responsibility

When creating an account, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized account use

2.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape content or place orders
  • Misrepresent your identity or location

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order for any reason, including suspected fraudulent activity.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store credit card information on our servers.

3.3 Pricing and Taxes

Prices are listed in USD and do not include applicable taxes or customs duties. International customers are responsible for all import fees.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

Method Cost Carrier Delivery Time Features
Standard Shipping $12.95 DHL or FedEx 10-15 business days Tracking & Insurance
Free Shipping Free (orders >$50) EMS 15-25 business days Basic Tracking

4.3 Shipping Restrictions

We currently cannot ship to some Asian countries and remote regions. If your location is not supported at checkout, please contact us for possible alternatives.

5. Returns and Refunds

5.1 Return Eligibility

To be eligible for return:

  • Request must be initiated within 15 days of delivery
  • Item must be unused in original packaging with all tags/accessories
  • Original proof of purchase must be provided

5.2 Non-Returnable Items

The following cannot be returned:

  • Clearance items (marked as such)
  • Opened model kits (with broken seals)
  • Custom-ordered O Scale Structures & Loads
  • Personalized or modified items

5.3 Return Process

  1. Contact us at [email protected] within 15 days
  2. Provide order details and reason for return
  3. Wait for return authorization (response within 2 business hours)
  4. Ship item using provided return label
  5. Receive refund once return is processed (3-5 business days)

5.4 Refund Details

  • Original shipping fees are non-refundable unless return is due to our error
  • Refunds are issued to original payment method
  • International customers are responsible for return shipping costs

6. Damaged or Defective Items

If your Lionel, MTH, or other product arrives damaged:

  • Contact us immediately with photos of the damage
  • We will arrange replacement or refund without return in most cases
  • For large items like O gauge track systems, special arrangements apply

7. Intellectual Property

All content on our site, including images, text, and logos, is the property of Radio Control Models or our suppliers and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Radio Control Models shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Customs fees, import duties, or taxes imposed by your country
  • Any third-party actions related to your use of our site

Our maximum liability for any claim related to your purchase shall not exceed the purchase price of the item in question.

9. Governing Law

These Terms shall be governed by the laws of the State of Arizona, USA, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Maricopa County, Arizona.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our site with a new “Last Updated” date. Your continued use of our site constitutes acceptance of the revised terms.

11. Contact Us

For questions about these Terms or your order:

Radio Control Models
6451 West Bell Road
Glendale, AZ 85308
USA
Email: [email protected]

We typically respond within 2 business hours – because we know you’d rather be building your collection than waiting for answers.